Shipping Deets & FAQ.
What’s the go with shipping timeframes?
Our store is a carefully selected combination of our favourite products, put together each month for you as our client. We do not manufacture anything, we simply help you create “The Nook Look” at home by showing you what we’ve been loving and offering the opportunity to purchase these through us. Because of this, we do not hold a large amount of stock and purchase many of the items you order specially for you. This takes a little time, but we promise we move as fast as possible for you.
Once you have placed an order, you will receive immediate confirmation of the purchase to the email address provided. We will process your order within one business day of receiving it.
The delivery service provider we use is New Zealand Couriers. All parcels will require a signature on delivery for security and peace of mind for both ourselves and the customer. When checking out please supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9-5pm weekdays. We cannot deliver to a PO BOX address.
Once we have fulfilled your order and the courier has picked it up, a tracking number will be sent to you so you can follow its progress.
For small homeware items and soft furnishings, you will generally receive the goods within 2 weeks (it can be much quicker than this, but your dispatch emails will keep you updated).
For larger items an indication of stock and delivery timeframes are in the body of the text description on the item. Furniture items are ordered specially for you through our supplier and can take up to 8 weeks, depending on stock levels in New Zealand. We will keep you updated throughout this process.
Tell me more about the “Pre-Loved By Nook” items.
We have collected some amazing things over the years we have been home staging and we like to keep stock moving to ensure our looks never stay looking too repetitive. Because of this we wanted to offer a couple of our pre-loved staging items each month on the store. Think of it like a tiny, amazing thrift store where you can pick up unique items for a fraction of the price they cost us originally!
As with any thrift store purchase, these items have been used so they are not brand new. Please keep this in mind when purchasing and if you want to see better pictures of any damage or wear please contact us through the website PRIOR to purchasing online so we can give you all the information you require to make an informed purchase decision!
What if I need my item within the next week, or quicker than indicated on the website?
We would hate to disappoint you by taking longer than you need for an item, we highly recommend dropping us a line to check availability of an item if you are under a tight timeframe for delivery. We love to help where possible and are happy to hand deliver items if you require them sooner, for an additional fee. Just let us know what you need and we’ll help you!
How much is large item delivery?
Shipping of large items like sofas will be roughly $100 for delivery within the Auckland region, but we will confirm this with you depending on your exact location. It’s recommended you contact us prior to purchasing any large furniture items through the store so we can arrange the shipping to suit you.
I don’t live in Auckland but want to purchase something large, what do I do?
In many cases we will be able to facilitate this, but will need to obtain a freight quote for you. To do this please contact us through the website and we can place the item you like on hold while we receive freight details for you.
What if I want an item in a different colour or size than you are offering?
We work with some rad suppliers and are often able to help you with custom orders through them. Just send us a message! For most rugs, and some of the lounge chairs and ottomans we have a huge selection of sizes and fabrics you can choose from if the ones we are offering don’t quite float your boat.